Shipping and Ordering Policy

Ordering Policy

For all customer orders, the shipping address must reflect the same address on the business license provided to our compliance department. Any orders that do not match the address submitted to our compliance department are subject to cancellation.

Shipping Carriers

Packages are shipped by the standard carrier that the product’s manufacturer uses Shipping rates vary depending on quantity/items ordered

Processing & Shipping Times

Processing times are not included in shipping times. Shipping times are an estimate based on vendor’s past 90 day shipping history. Processing times may take 1-3 business days to complete. Vendors do not ship items on weekends.

Delivery Times

Delivery times are estimated and could vary. Weekends and holidays are not included in the delivery time.

Packages With Incorrect Addresses

If packages are not delivered because of an incorrect, incomplete address and are instead returned to our
warehouse, Firstline Distribution is not obligated to refund or send replacement products. Furthermore, any reshipping services at Firstline Distribution expense will not be issued. If goods are returned to our facilities, we will offer a refund, but the postal costs will be subtracted.

When do I receive my tracking number?

Firstline Distribution sends all tracking numbers via email once a package has been shipped. You can also view your orders and associated tracking numbers in My Account

Expedited / Overnight / 2nd Day Shipping

Firstline Distribution does not offer Expedited, Overnight or 2nd Day Shipping.

Tracking Number Not Working

Please allow up to 1 business day after you receive a tracking number for the status to update. If there is no progress after 1 business day please contact us.

Shipping to APO/FPO/Military Boxes / PO Box

Firstline Distribution at this time does not support the ability to ship to APO / FPO / PO Boxes.

Wrong Product(s) Purchased

Firstline Distribution does not reimburse or compensate for customer errors. Please note that you have ordered the correct size, nicotine or options. Double check your order and items. The customer is responsible for providing us accurate shipping and billing information. No refunds will be issued should the customer provide incorrect shipping or product information.

Hours of Operation

Monday: 9am – 6pm EST
Tuesday: 9am – 6pm EST
Wednesday: 9am – 6pm EST
Thursday: 9am – 6pm EST
Friday: 9am – 6pm EST
Saturday: 10am – 3pm EST